NC Vital Records: Contact Us
In-person certificate service is available by appointment only. Please first step through our quick preliminary ordering questions to help route you to appropriate services, processes, and ordering options (including in-person service).
Hours: Call Center and Appointments
Call Center Hours
- 8:00 a.m - 5:00 p.m., Mon. - Fri.
- Phone Numbers
- State Holidays
Customer Service Appointment Hours
- 8:30 a.m. - 3:00 p.m., Mon. - Fri.
- The last available appointment is 2:30 p.m. Appointments are 30 minutes.
- The 2:30 p.m. cut-off for in-person appointments is necessary to meet daily processing deadlines.
- In-person expedited processing fees ($15) apply in addition to standard fees.
To make an appointment for in-person service, please first step through our quick preliminary ordering questions to help route you to appropriate services, processes, and ordering options (including in-person service).
Before scheduling an appointment or placing your certificate order, check our processing dates page for estimated processing and shipping dates to determine if estimated timeframes would meet your needs.
- If not, consider ordering a birth, death or marriage certificate from the Register of Deeds in the county of the event.
- Divorce certificates may also be obtained from the Clerk of Court in the county where the divorce is filed.
Phone Numbers
- General Inquiries: 919-733-3000
- Regular Certificate Inquiries: 984-236-7268
- Amendment Inquiries: 984-236-7203
- Adoption Inquiries: 984-236-7218
- Appointments: 919-733-3000, Option 3
- Appointments are available only for regular certificate purchases, not for other certificate services, such as amendments or adoptions.
Please note that we are experiencing higher than normal call volumes. You may experience longer than normal wait times or be given a callback option.
Online Contact
General Contact Form: Contact us at NC Vital Records Inquiry. Please allow 7-10 business day response time for certificate order status inquiries. Please allow 3-5 business day response time for all other inquiry types.
Mailing Address
North Carolina Vital Records
1903 Mail Service Center
Raleigh, NC 27699-1900
Location/Physical Address
Cooper Memorial Health Building
225 N. McDowell St.
Raleigh, NC 27603-1382
Parking and Directions to the Cooper Building
Visitor Parking
Visitors should NOT park in the lot behind the Cooper building (between the Cooper and Cotton buildings), as that lot is reserved for employees. Unauthorized vehicles are subject to towing.
- Downtown Raleigh Visitor Parking Overview and Rates
- Interactive Parking Map
- Google Map of NC Vital Records
One handicap space is available on McDowell Street in front of the Cooper Building (area in red on the map below). Public parking is available in Visitor's Lots (see areas in pink on the map below). The closest public parking lot to the Cooper Building is Visitor's Lot #2 on McDowell St. The parking fee is $2 per hour, payable on exit. The entrance to the Cooper Building faces McDowell Street (east; the top of the map is north).
Directions
FROM West/Northwest I-40 and US 70
I-40: Take exit 289 onto Wade Avenue. As Wade Avenue ends, exit right onto Capital Boulevard South towards downtown. (Capital Boulevard becomes Dawson Street.) Merge into the left lane and go to the second light (Dawson and Jones Streets). Turn left on Jones Street. Go one block and turn left on McDowell Street. See parking options above.
US 70: US 70 becomes Glenwood Avenue. Stay on Glenwood to Wade Avenue. Cross the overpass and exit on Wade Avenue East. As Wade Avenue ends, exit right onto Capital Boulevard South towards downtown. (Capital Boulevard becomes Dawson Street.) Go to the second light (Dawson and Jones Streets) and turn left on Jones Street. Go one block and turn left on McDowell Street. See parking options above.
FROM Northeast US 64 US 1 and US 401
US 64: Continue on New Bern Avenue (inbound New Bern Avenue becomes Edenton Street) to the intersection of Edenton and McDowell Streets. Turn right on McDowell Street. Go two blocks. See parking options above.
US 1 and US 401: Continue on Capital Boulevard to Lane Street, but merge into the left lane as you get closer to downtown. (Capital Boulevard becomes Dawson Street.) Go to the second light (Dawson and Jones Streets) and turn left on Jones Street. Go one block and turn left on McDowell Street. See parking options above.
FROM East/ Southeast I-40 and US 70
US 70: US 70 merges into US 401. Continue north. US 401 connects with South Saunders Street and later becomes McDowell Street. Get in the left lane and continue on McDowell Street. See parking options above.
I-40: Exit I-440 West. Proceed to the South Saunders Street exit and exit right. Travel north on South Saunders Street, which becomes McDowell Street. Get in the left lane and continue on McDowell Street. See parking options above.
FROM South/ Southwest US 1 and US 64/US 401
US 1 and US 64: Exit onto I-440 East and proceed to South Saunders Street. Exit at South Saunders Street and go north on South Saunders Street, which later becomes McDowell Street. Get in the left lane and continue on McDowell Street. See parking options above.
US 401: Proceed north onto South Saunders Street, which becomes McDowell Street. Get in the left lane and continue on McDowell Street. See parking options above.
Other Contacts
- Report a Technical NCOVR Website Issue
- NCDAVE EDRS and EBRS Partners: NCDAVE Help Desk/Assistance
Last Modified: April 3, 2026